Responsible Gaming and Self-Exclusion Policy
Effective Date: 3/1/2025
1. Introduction
Edge Markets, Inc. (“Edge Markets”, “we”, “us”) is committed to responsible gaming and ensuring a safe experience for all customers. This Responsible Gaming and Self-Exclusion Policy outlines the tools and resources available to help you manage your gaming behavior and make informed choices. If you or someone you know has a gambling problem, we strongly encourage you to seek help through the resources provided in this policy.
2. Responsible Gaming Tools
A. Cool-Down Period (Temporary Self-Exclusion)
If you need a break from gaming, you can activate a Cool-Down Period for a minimum of 1 day and a maximum of 30 days. During this period:
You will not be able to deposit funds, place wagers, or use gaming-related services.
You will not receive any marketing or promotional materials.
Once the cool-down period begins, it cannot be reversed or canceled until the period ends.
To activate a Cool-Down Period, log into your account and navigate to the Responsible Betting- Cooldown section. If you need assistance, contact our support team at support@edgemarkets.io
B. Self-Exclusion Program
If you believe you need to take a longer break, you may opt for our Self-Exclusion Program, which allows you to restrict your gaming activity for an extended period. Self-exclusion options include: Up to30 days OR Permanent exclusion (irreversible).
During self-exclusion:
You will be unable to access your account for gaming activities
All marketing communications will be suspended.
Any remaining balance may be withdrawn, subject to standard withdrawal policies.
To request self-exclusion, submit a request through your account settings or contact our support team at support@edgemarkets.io.
C. Third-Party Exclusion Requests
If a family member or legal guardian believes that a loved one has a gambling problem, they may submit a Third-Party Exclusion Request. This requires:
A written request with supporting documentation.
Proof of relationship or legal guardianship.
Requests will be reviewed in accordance with applicable laws and policies.
3. Underage Gambling Prevention
Edge Markets strictly prohibits individuals under 21 years of age from participating in gaming activities. We enforce this policy by requiring identity verification through government-issued identification and third-party verification services. If we determine that an account was created by a minor, it will be immediately suspended.
4. Problem Gambling Support
If you or someone you know is struggling with gambling, we encourage you to seek help through professional support organizations:
**National Problem Gambling Helpline:** 1-800-GAMBLER
**Gamblers Anonymous:** www.gamblersanonymous.org
**National Council on Problem Gambling (NCPG):** www.ncpgambling.org
**Responsible Gambling Council:** www.responsiblegambling.org
Our customer support team is available to assist you in finding the right resources.
5. Compliance and Enforcement
Edge Markets reserves the right to take necessary action against customers attempting to bypass responsible gaming measures, including:
Blocking duplicate accounts created to evade self-exclusion.
Reporting violations to relevant authorities.
Withholding winnings from accounts violating responsible gaming policies.
We comply with all applicable federal and state gaming laws, including the Unlawful Internet Gambling Enforcement Act (UIGEA).
6. Privacy and Data Protection
All responsible gaming actions, including self-exclusion and deposit limits, are confidential. Your information will only be shared with regulatory authorities as required by law. Your responsible gaming status will not impact your credit score or financial standing.
7. Contact Information
For questions regarding responsible gaming or to request self-exclusion, contact us at:
📧 **Email:** support@edgemarkets.io
🌐 **Live Chat:** edgeboost.bet
8. Legal Disclaimer
This Responsible Gaming and Self-Exclusion Policy is legally binding and complies with all applicable U.S. laws and regulations. By using our services, you acknowledge that you have read and understood this policy and agree to abide by its terms.